Refund policy

Returns & Refund Policy

Seller: Dalastil, trading as Nordicvintagehome
Skogsvägen 9, 712 31 Hällefors, Sweden
Email: info@nordicvintagehome.com · Phone: +46 700 476 564

Last updated: October 2026

1. All sales are final – no returns for change of mind

Every item in our shop is an original vintage or antique piece, one of a kind, chosen and described by us in Sweden. All sales are final. We do not accept returns, exchanges or refunds because you have changed your mind, the item does not fit your space, or the color looks different on your screen.

Please study all photos, measurements and the full description before you buy. If you have any question about size, condition or color, write to us before purchasing – we are happy to send extra photos or measurements.

2. Exceptions: damaged in transit or not as described

We will make it right if:
- the item arrives damaged in transit, or
- the item is significantly different from its description or photos, or
- you received the wrong item.

Please contact us as soon as possible, and if possible within 7 days of delivery, at info@nordicvintagehome.com with photos of the item, the damage and the packaging. Please keep all packaging, as the carrier may need to inspect it.

Depending on the case, we will offer a full refund (including the original shipping cost), a partial refund if you prefer to keep the item, or another fair solution. If we ask you to send the item back, we pay the return shipping.

3. Vintage character is not a defect

Vintage and antique items show their age. Patina, light wear, small marks, crazing, old repairs and other signs of age that are described or visible in the photos are part of the item's character and are not defects.

4. Statutory cancellation rights (where they apply)

For our destinations (including the United States, Canada, Switzerland and Australia) all sales are final as described above. If the mandatory consumer law of your country nevertheless gives you a right to cancel an online purchase, you keep that right on the following conditions:
- You must tell us by email within 14 days after you receive the item that you wish to cancel.
- You must send the item back within 14 days after telling us, at your own cost, well packed and in the same condition you received it.
- We refund the item price and the original standard shipping cost only after we have received the item back undamaged (or you have shown proof that you returned it, if the law requires this).
- We may reduce the refund if the item has lost value because it was handled more than necessary to inspect it, or was damaged because it was poorly packed for the return.
- Import duties, taxes or fees for the return shipment are paid by you.

5. Refused or unclaimed parcels

If a parcel is refused or not collected and is returned to us, we refund the item price after the item is back with us, minus the original and return shipping costs and any duties we have paid, unless mandatory law requires otherwise.

6. How refunds are paid

Approved refunds are paid to your original payment method within 14 days.

7. Your statutory rights

Nothing in this policy limits any rights you have under mandatory consumer law for faulty or misdescribed goods. You may request a written copy of this policy by emailing us.