Refund policy

RETURNS, WITHDRAWAL & REFUND POLICY
NordicvintageHome

Last updated: June 2026

Vintage & Antique Items

We specialize in vintage and antique items. Due to their age, history and previous use, items may show signs of wear, patina, scratches, marks, repairs and other imperfections. These characteristics are considered part of the item's authentic condition and are described and photographed as accurately as possible.

Please review all photographs, measurements and descriptions carefully before purchasing.

1. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union and purchase an item online, you generally have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason, in accordance with applicable EU consumer protection laws.

To exercise your right of withdrawal, you must notify us within 14 days of receiving the item by email at:

📩 info@nordicvintagehome.com

You may use the standard EU withdrawal form or provide any clear statement of your decision to withdraw.

2. Return of Goods Following Withdrawal

After notifying us of your withdrawal, you must return the item within 14 days.

The item must be returned:

* in the condition received;
* with all original packaging and protective materials where reasonably possible;
* properly packed for safe transport.

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

3. Return Shipping Costs

Unless otherwise required by applicable law:

* the buyer is responsible for return shipping costs when exercising the right of withdrawal;
* original delivery charges will be refunded as required by EU law, excluding any additional costs resulting from a delivery method chosen by the customer that is more expensive than the standard delivery option offered.

The buyer remains responsible for any customs duties, import charges, taxes, brokerage fees or similar costs arising from the return shipment.

4. Refunds

Once the returned item has been received and inspected, refunds will be issued using the original payment method.

Refunds will be processed within 14 days after:

* receipt of the returned goods; or
* receipt of evidence that the goods have been returned,

whichever occurs first.

5. Items Significantly Not as Described

If an item arrives damaged in transit, is significantly not as described, or an incorrect item was shipped, please contact us within 48 hours of delivery.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.

6. Vintage & Antique Characteristics

Buyers acknowledge that vintage and antique items naturally show signs of age and use.

Normal wear, patina, age-related marks, historical repairs, manufacturing variations and other characteristics typical of vintage and antique items are not considered defects when accurately described and shown in photographs.

7. Cash on Delivery (COD)

We do not accept Cash on Delivery (COD) return shipments.

Any COD shipment may be refused and returned to the sender.

8. Large, Oversized or Freight-Shipped Items

Furniture, oversized items, freight shipments and items requiring custom protective packaging may require special return arrangements.

Such returns will be handled individually in accordance with applicable consumer protection law.

9. Contact

For all withdrawal requests, return requests and customer service inquiries:

📩info@nordicvintagehome.com